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Maria Ledezma

Maria Ledezma

Customer Service Representative

Cash Matters


Banking, Sales, Academic Tutor




60 wpm typing Bilingual-fluent in Spanish and English Intermediate to advance knowledge in most Microsoft Office programs including: Word, Power Point, Access Data Management, Excel Data Entry Program, Publisher, Outlook, and One Note. Legal Skills: Legal case intake, legal document processing, client profile updates, medical file requests and updates, preparing legal case file for court. Loan application and approval processing. Multi-line phone experience. Proficient in quick books program and bookkeeping skills. Legal office technology, research, operations and protocols. Public Speaking Recruitment of members/clients. Promoting good and services. Design and editing of marketing and campaign, event posters, flyers. Financial Banking Skills: wire transfer processing, bond redeeming, cash and check deposits, transfers, certified check and temporary check generating, loan payments, drawer balancing, quality control checks for new accounts, check verifications. Collections experience and payment plan setup. 5 years experience in promotions, event setup, and organization. Branch Auditing Academic tutoring K-6 math and english. Employee conflict resolution. Awards: HIPPA training completion. Highest score in Intro to Accounting with quick books module. Student/client development, Instructing, Leadership, Student schedule management, Mentoring,

Banking, Academic Work

Alta Vista Credit Union


Maintained appropriate cash limits, cashed checks, established deposits, and issued certified checks, cash orders, traveler’s checks, money advances, and funds transfers, Cash and check deposits, process loan payments and perform quality control on new accounts. Perform cash management, customer service, balance cash drawer and petty cash management, keep a record of excess or less cash at the end of shift. Help with auditing Vault and teller cash machine and end of shift.

Career medium 05
Career medium 02

The Academic Advantage

Elementary English and Math Tutor

Independently Contracted. Create and execute customized lesson plans for students qualified to receive federally funded tutoring by the No Child Left Behind Act. Pre-test and Post-Test student. Track student progress and report to company for district approval. Subjects include 3rd and 4th grade English/Language Arts, 3rd, 4th, 5th and 6th grade Mathematics. Managed student Schedules.

Improved student scores by up to 25 percent in both Mathematics and English.

Successfully completed student's district designated hours.


Cash Matters

Customer Service Representative

In charge of opening and closing assigned branches, attracting potential customers, opening new customer accounts and approving them for payday loans. Maintaining customer records and financial accounts by updating account information as payments are made and loans are renewed. Resolve any client concerns and issues. Verify accounts and checks for possible check cashing. Also process western union transactions to other states or countries. Create spreadsheets and detailed reports for the finances of each branch, send daily reports to corporate, train new employees in certain aspects of payday loan process. Maintain assigned branches in presentable condition.

Career medium 04
Career medium 01


Sales Representative-Seasonal

Assist customers with new line of credit applications. Provide knowledge of products and appliances as well as services offered. Provide estimates for clients based on products and customer buying and credit history. Use knowledge of product and store inventory to find which product is more suitable, turn estimate into contract. Meet monthly sales goals. Customer Service


Law Offices of Reuben Castillo

Intern-Secretary, Personal Injury Legal Assistant, Translator

Prepare case folders for trial. Prepare personal injury demand letters. Called medical offices to request client medical records. Open read and responded to mail/ correspondence from opposing council, insurance companies, clients. Open new claims with defending insurance companies. New client intake forms and paperwork. Keep client files updated.
Take all incoming phone calls and inquiries.
Assist lawyers and paralegals with personal injury client translations and Spanish language documentation (Spanish/English). Calendar court dates, client meetings, and paperwork due dates.

Career medium 03
Career medium 02

Boom Financial Inc

Sales Representative

Brand development and advertising. Educated customers and potential customers on products offered as well as about monetary exchange value and answered any questions specific to their personal accounts. Open customer sub accounts and linked to main accounts in order to allow customers to transfer to and from one another. Addressed any questions or concerns customers might have about products, services, or the company. Had weekly meetings with manager, team, and corporate representative, sales goals, reports, and ideas about how to better improve product and service. Assisted supervisor in preparing daily reports to send to corporate office.


Lane Bryant

Sales Associate

Process customer applications for new lines of credit, Assist customers with choosing outfits for work, everyday, and special occasions, process online orders, weekly size runs, monthly inventory runs. Area upkeep.

Career medium 04

Carl’s Jr

Cashier/Crew Member

Assisted customers with orders up front and at drive through

University of California, Santa Barbara - Housing and Residential Services


University of California, Santa Barbara

Desk Attendant-Skeleton Crew

Grand Terrace Branch Library


Summit Career College

Certificate, Legal Office Administration and Management

University of California, Santa Barbara

Bachelor of Arts (B.A.), International/Global Studies