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Marcus Brown

Marcus Brown

Medicare Advantage Rep

Harvard Pilgrim Health Care

Greater Boston Area

Graduate of Springfield College in Springfield, Massachusetts with a Bachelors of Science Degree in Business Administration and a Concentration in Marketing. I have worked in sales and customer service and on the for profit and non profit side. I am pursuing opportunities in the sports world. I'm highly motivated and always l...

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Harvard Pilgrim Health Care

Medicare Advantage Rep

• Receives and responds to a high volume of incoming calls. Provides accurate and thorough information relative to HPHC Medicare Advantage benefits, eligibility and enrollment policies to members, brokers, providers and internal customers. May also respond to customer and broker inquiries made through written format.
• Answers complex product billing, enrollment, claims and eligibility questions
• Understands and relays information and resolves issues regarding contract riders, member programs and all HPHC vendor relationships.
• Captures and documents customer feedback; receives, resolves, and routes complaints as defined by Department, Corporate and Regulatory policies, procedures, and guidelines.
• Accurately handles appeals process inquiries. Consults with appropriate staff from all levels within the department well as with Appeals to effectively address a member’s inquiry.
• Protects member privacy and confidentiality by consistently maintaining full compliance with all HIPAA regulations. Verifies member information and validates appropriateness of broker contacts in order to handle broker inquiries via telephone and in written format provided there is appropriate authorization on file if the broker is requesting member information.
• Maintains thorough understanding of HPHC’s policies, products and systems.
• Manages time appropriately to maximize availability to assist customers.
• Other duties and projects as assigned.

Jared the Galleria of Jewelry

Jewelry consultant

Engaging customers in conversation to understand their needs and objections
Presenting merchandise and detailed information on features and benefits.
Offering extended service plans and financing options.
Working with the entire sales team to provide a superior experience to all of our valued customers and meeting
individual and team sales goals.

Karmaloop.com

Rep team

Promote the Karmaloop brand through ways such as social media, print, and word of mouth. I also promote my own rep code which is a code that gives customers a 20% discount on their purchase on Karmaloop.com and other websites related to Karmaloop.