DCS Brazil Country Manager
October 2013 — Present
1st DCS (dell.com) Brazil Country Manager, working as liaison in local leadership councils helping drive acceleration of Omni-channel and CSAT initiatives in the region and in global leadership forums.
Focal point on communicating and revising the overall plans and outcomes, including sharing the overall metrics that drive the organization to keep team and leadership updated on operation status and risk factors. Technical and process guidance to project and operational teams, web designers, and HR personnel.
Recruiting top talent by partnering with HR to explain roles and hiring requirements, and fostering an environment conducive to a high performing team. Mentor and develop all team members, providing timely feedback and coaching. Drive a culture of continuous improvement, including action plans against annual feedback surveys.
Collaborate and coordinate with functional teams, and across IT and business segments, to create and communicate short and long-term plans, and set the overall priorities that will deliver a customer-focused experience.
Drive culture of ownership for improving the internal and external customer experience.
Founding member of the Online organization in Brazil – evolving from Content Developer to Site Operations Manager and now local Dell.com leader. Increased by more than 10 times the size of the Brazil Online organization in less than 3 years and serving as first manager of the dell.com Brazil team who now has more than 50 people across different organizations - Site Operations, Dell Commerce Services Group (Global Digital Creative, Quality, Commercial Online Business). Successfully planned team moves, grew capacity, and acted as sole managerial contact in Brazil for Global Online members.
- Member of Dell's LATAM CIO Council (leading the HR Strategy pillar);
- Member of Dell's Brazil Ethics Committee (leading the Face to Face training pillar);
- Member of Dell's IT Brazil R&D Committee (representing Commerce Services projects);