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Marco Monzon

Marco Monzon

Foster City, CA

Business Analysts at Smart Communications, Inc.






Business Process Consultant/Sales Manager

-Handled sales report analysis and financial reporting to the President.
-Enhanced public relations of the company by engaging in face-to-face client calls.
-Built relationships with partners and clients to fortify company standing, integrity, and credibility.
-Streamlined business processes across all departments (Sales, Accounting, Logistics, and Financial Reporting).

Career medium 05
Career medium 01

Smart Communications, Inc.

Business Analyst (Team Lead)

Business Process/Rules Review
-Initiated Business process/rules reviews (through extensive data gathering and process walkthroughs).
-Reviewed and ensured efficiency of business rules and business processes through business process improvement and system enhancement recommendations.
-Investigated and performed root cause analysis on revenue impacting complaints.
-Ensured smooth implementation and alignment of Integrated Revenue Management business policies and processes through inter-department coordination.
-Ensured alignment on standards, frameworks, and policies throughout all the projects.
-Spearheaded inter-department coordination to address identified root cause of revenue-related complaints and revenue decline.
-Streamlined Business Processes across various departments (Integrated Revenue Management, Business Analytics, Financial Services, and all Sarbanes-Oxley Business Processes).

Service Delivery, Settlement and Charging Management
-Investigated and provided feedback on revenue, settlement, provisioning, and recovery issues/complaints raised to the team.
-Ensured that any adjustments and recommended system enhancements were tested and correctly implemented in the production environment.

Sarbanes-Oxley (SARBOX) Compliance
-Performed quarterly testing of prepaid and postpaid revenue systems to comply with the Sarbanes-Oxley Act needed for companies enlisted in the New York Stock Exchange (NYSE).
-Consolidated and reported findings to Internal Audit team for their review and for their strict implementation of any required changes in the business process.

Key Projects include:
-Complete Business Rule Review on PLDT Billing System as a consulting party (2009)
-Complete Business Rule Review on MediaScape (Cignal) Billing system as a consulting party (2010)
-Co-creation of Project Framework of current team and Complete Business Rule Review of SMART Mediation system (2012)
-Completion of Business Process Review of Corporate Retail Gateway Processes – the core system used by corporate partners to access SmartLoad systems (2012)


Ramcar Group of Companies

Business Analyst for National Capital Region

-Analyzed historical sales and throw-away figures to come up with a demand forecasting model for different shops/ outlet profiles/ market classifications.
-Created targets and monitored current sales versus these targets and come up with reports / formulate recommendations to improve my region’s performance.
-Gave the Marketing Department reports on how sales are doing and came up with suggestions on how they can help sustain good sales and improve slow sales weekly.
-Created reports for Operations Committee meetings and conveyed them to my Regional Manager and Area Managers to help them improve each of the shops they handle.

Career medium 01

Ateneo de Manila University

Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services