Smart Communications, Inc.
Business Analyst (Team Lead)
June 2008 — December 2012
Business Process/Rules Review
-Initiated Business process/rules reviews (through extensive data gathering and process walkthroughs).
-Reviewed and ensured efficiency of business rules and business processes through business process improvement and system enhancement recommendations.
-Investigated and performed root cause analysis on revenue impacting complaints.
-Ensured smooth implementation and alignment of Integrated Revenue Management business policies and processes through inter-department coordination.
-Ensured alignment on standards, frameworks, and policies throughout all the projects.
-Spearheaded inter-department coordination to address identified root cause of revenue-related complaints and revenue decline.
-Streamlined Business Processes across various departments (Integrated Revenue Management, Business Analytics, Financial Services, and all Sarbanes-Oxley Business Processes).
Service Delivery, Settlement and Charging Management
-Investigated and provided feedback on revenue, settlement, provisioning, and recovery issues/complaints raised to the team.
-Ensured that any adjustments and recommended system enhancements were tested and correctly implemented in the production environment.
Sarbanes-Oxley (SARBOX) Compliance
-Performed quarterly testing of prepaid and postpaid revenue systems to comply with the Sarbanes-Oxley Act needed for companies enlisted in the New York Stock Exchange (NYSE).
-Consolidated and reported findings to Internal Audit team for their review and for their strict implementation of any required changes in the business process.
Key Projects include:
-Complete Business Rule Review on PLDT Billing System as a consulting party (2009)
-Complete Business Rule Review on MediaScape (Cignal) Billing system as a consulting party (2010)
-Co-creation of Project Framework of current team and Complete Business Rule Review of SMART Mediation system (2012)
-Completion of Business Process Review of Corporate Retail Gateway Processes – the core system used by corporate partners to access SmartLoad systems (2012)