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Manish Tomar

Manish Tomar

Team Lead - Operations

iGATE Patni Global Solutions Ltd

Team Lead - Operations at iGATE

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iGATE Patni Global Solutions Ltd

Team Lead - Operations

Working with the Orderdesk Team wherein we process requests regarding the Login access and hardware for the RBC employees.

Key Expertise Areas

Operations
Installing software and troubleshooting web based equipments used for collecting purchase data.
Preparing, compiling & presenting various weekly/monthly reports pertaining to process improvement and productivity.

Quality
Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the Service Level Agreements and work processes.
Providing value added customer services by attending customer queries and issues.

Training
Developing need based training modules for multi skilled work force for cross utilization within sub processes to obtain optimum efficiency.
Reviewing, evaluating and updating Product training modules as needed, and communicating the changes to the concerned person/department.
Responsible for mentoring and coaching team members with active involvement in the process.

Career medium 02
Career
Career medium 03

Vanguard Info Solutions.

Customer Care Executive

I was in a UK Sales process. The job was to call British Telecom users and offer the economic call services on their existing phone lines.

I was into sales for a year and then moved into Quality wherein my job was to take over the sales call and verify the sale with the customer.

Career

Delhi University

B.A

Sanatan Dharam Public School