iGATE Patni Global Solutions Ltd
Team Lead - Operations
April 2007 — Present
Working with the Orderdesk Team wherein we process requests regarding the Login access and hardware for the RBC employees.
Key Expertise Areas
Installing software and troubleshooting web based equipments used for collecting purchase data.
Preparing, compiling & presenting various weekly/monthly reports pertaining to process improvement and productivity.
Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the Service Level Agreements and work processes.
Providing value added customer services by attending customer queries and issues.
Developing need based training modules for multi skilled work force for cross utilization within sub processes to obtain optimum efficiency.
Reviewing, evaluating and updating Product training modules as needed, and communicating the changes to the concerned person/department.
Responsible for mentoring and coaching team members with active involvement in the process.