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Maika Hefflefinger

Maika Hefflefinger

Health Services Department Specialist

San Francisco Health Plan

Greater Los Angeles Area

Health Services Department Specialist at San Francisco Health Plan

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San Francisco Health Plan

Health Services Department Specialist

• Promoted from coordinator-level to specialist within 8 months of hire.
• Provide administrative support to the largest department at SFHP – the CMO, his four directors, and a staff of over a hundred – including the oversight of 4+ committees – Utilization Management, Quality & Improvement, Complex Care Coordination, and Pharmacy & Therapeutics.
• Perform ad-hoc projects for the CMO, including producing weekly literature reviews on over 8 medical journals, updating online health education material for the plan's members and providers, and data compilation and analysis of various metrics (i.e. ER utilization rates) for executive team PowerPoint presentations.
• Create on-boarding materials and train new hires as the plan expands to match new member growth sparked by the ACA.

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