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Mahmoud Mosalam

Mahmoud Mosalam

Information Security Technical Specialist

Vodafone Egypt

Cairo

Information Security Technical Specialist at Vodafone Egypt

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Vodafone Egypt

Information Security Technical Specialist

Career medium 04

Vodafone Egypt

Digital Corporate Communications Senior Team Leader

Reporting to the External Affairs and Legal Director. Responsible for:

1. Reviewing daily, weekly and monthly social media monitoring; capture important trends/opportunities to enhance Vodafone Egypt's brand image.

2. Ownership of the Crises Management Protocol, advise on the most relevant approaches in addressing social media crises/brand attacks.

3. Advise the PR team on ways to polarize its presence online and on social networks.

4. Provide the PR team with ongoing analysis and insights about the day-to-day interactions occuring on social networks and well ask the bloggers' community.

5. Maintaining a strong bond with our influencer community on social media.

Career

Vodafone Egypt

Corporate Security Awareness Senior Supervisor

Responsible for corporate security awareness for the Vodafone Egypt staff. Reporting to the Corporate Security director.

Career medium 04

Vodafone International Services (VIS)

Continuous Improvement and Communications Senior Supervisor

Responsible for improvement of the customer care processes for the Vodafone New Zealand outsourced contact center in Cairo, Egypt. Also responsible for business intelligence.

Career

Vodafone International Services (VIS)

Deployment Senior Team Leader (Interim)

Coordinating product / services deployments with Vodafone New Zealand; management of the training function as well as the call center floor walkers.

Vodafone International Services (VIS)

International Accounts Senior Supervisor

Customer care supervisor for the outsourced Vodafone New Zealand contact center in Cairo, Egypt.

Vodafone Egypt

Customer Self Help Channels Senior Specialist

Administering the self help channels for Vodafone Egypt such as the customer care IVRs, USSD and web self care.

Vodafone Egypt

Commercial Communications and KM Analyst

Handling product / services deployments to the customer care and retail teams as well as the K-Base administration.

Vodafone Egypt

VAS Representative

Customer care for the American Embassy in Cairo.

Vodafone Egypt

Customer Services Representative - 888

Customer care responsibilities for customers of Vodafone Egypt including technical support and full billing services.

The German University in Cairo

MBA, International Business, Marketing and Strategic Management

Helwan University Cairo

BBA, Business Administration and Foreign Trade in English Language