Elmassria American international schools
July 2012 — Present
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Managing Director at Elmassria American International Schools
- Video Conferencing Administator.
- Support Video controllers (programming and isntallations).
- Support and administrate Video conference servers RSS, RMA/ clients CMA/ codecs HDX
- Installation and administration of all intructional technology equipment (smart boards, Audio/Vedio controllers, switchers, projectors)
- Writing Technical manuals for isntructional technology equipment.
•Worked as Customer Technical Support in the operations team
•Gave direct technical support to customers fixing VOIP routing issues such as routing, call audio quality, and call dropping/call failure
•Monitored Company servers for performance
•Wrote technical manuals for customers and company employees on how to configure end user devices like Cisco PAP 2 and Enteredge VOIP devices (technical manuals)
•Fixed VOIP bad routes or reported problems for their carriers to fix them (through ticket system)
•Wrote daily reports for the Company CEO and the Operation Manager about company technical performance (technical reporting)
•Analyzed, designed, tested, and evaluated network systems such as LAN, WAN, Internet, and intranet
•Analyzed, planned and recommended data network hardware and software
•Supported customers throughout the Middle East including those that only spoke Arabic.
•Worked as testing manager for all new firmwares for Xrio's new products.
•Technical Support team and products training
•Tested prototype models of company products UBM (Unified Bandwidth Management) and wrote technical result sheets for the developing team and manufacturer team (Technical Reporting)
•Wrote prototype technical manuals for engineers (Technical Manuals)
•Identified network areas that needed upgrades or replacement via testing hardware/software to determine the efficiency and reliability of the components and recommended solutions (Technical proposals)
•Researched new vendor products to fill company and customer needs (Technical proposals)
•Created video manuals and trained users on products (Products Technical Training)
•Wrote Technical reports about products performance and the company network infrastructure performance (Technical Reporting) every 3 month.
•Expert in bandwidth load balancing and ISP Bonding (Team Leader)
•Responsible for providing interoperability and technical support of major customers like Solution One (Siemens UK), Netpage (Gambia), and others.