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Mahamed Adel

Mahamed Adel

IT Support Engineer

University Children's Hospital

Saudi Arabia

I'm motivated, hard-working and always looking for being the best in my Field, I believe that self development is the key for improvement.

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Arabian link Network Company

Network Engineer


-Solving all network problems day by day Troubleshooting customers & solving
technical problems for both the company & the customers.
- Following up customer care call center.
- Technical Support (Installation and Configuration (LAN/Wan)).
- Participate in the Implementation of the company network.
- Receive and handle all customer complains arriving via call center.
- Provides support to end users and resolves problems.
- Solving Customers Problems Related With Central.
-Tracks and monitors the problem to insure a timely resolution.
- Configuration routers (Linksys,Speedtouch,Tp-link,3com,D-link,ZTE,Conexant,Paradyn,Repotic,Philips Wireless,……) besides Dslam Configurations .
- Fixing Internet unit in main exchange as well as connecting ADSL lines.

Awadala Trade Company

IT Support


- Installing and configuring computer hardware operating systems and applications
- Troubleshooting system and network problems and diagnosing and solving errors
- Monitoring and maintaining computer systems and networks
- Installing network cabling and switches
- Office applications support, windows client OS Support PC Hardware, Network
Issues troubleshooting
- Domain environment, windows server 2003, configure Domain controller and
Create users, DNS, DHCP, and File Server and assign Permissions for users
- Configured automatic updates for network clients by using Group Policy.
- Designed, planned and implemented Group Policy, delegation strategies and OU
Structure
- Administrating the AD , DNS, DHCP, Domain Controllers, File Servers, WSUS
Server
- Responsible for installation, repair, and performing preventive maintenance of PCs
And peripherals
- Creating the needed reports, documents and manuals
- Created images for various divisions for all desktops and laptops using Acronis
True Image
- Supports and maintains computer hardware and software.
- Fix Printers Problems Connected To User PC
- Fire alarm system
- CCTV camera system