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Magda Carvalho

Magda Carvalho

Store Manager

Shana [ Revolution s h o p s ]

Store Manager at Shana - VNC Retail S.A.

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Shana [ Revolution s h o p s ]

Store Manager

• Manage and motivate team to increase sales and ensure efficiency
• Product management, including receiving, price changes, handling damaged products, and returns
• Communicate, execute, and manage marketing and merchandising programs

Career medium 01
Career
Career medium 02

É In Comércio de Vestuário

Retail Sales Associate

• Provide friendly and helpful customer service in delivering product knowledge on various brands such as Diesel, Fornarina, Gsus, Guess and Killah
• Assist in display of merchandise

Career

Jack & Jones

Store Manager

• Develop and implement employee performance evaluations and improvement plans
• Provide exceptional customer service and ensure the employees also provide the same level of service
• Resolve customer problems or complaints by determining optimal solutions

Career medium 03
Career
Career medium 04

Gap Inc.

Merchandise Presentation Supervisor

• Ensure excellence in customer service through visual presentation, merchandise placement and merchandise handling logistics
• Develop business plans in conjunction with the General Manager, translate the plan into implementation steps and direct the merchandise, visual and logistics teams to execute the plan

Career

Le Chateau

Store Manager

• Attain and advance sales and profit contribution targets
• Lead a winning store environment
• Team development
• Efficient Planning
• Maintain visual standards and sustain strategic product placement
• Promote customer service in a high energy atmosphere
• Cross-training in visual merchandising

Career medium 06
Career
Career medium 04

Le Chateau

Assistant Manager

• Attain and advance sales and profit contribution targets
• Maintain visual standards and sustain strategic product placement
• Promote customer service in a high energy atmosphere
• On-going training and employee development
• Maintained a productive use of staff time

Career

Special Moments

Customer Service Representative

Floral Industry
• Assist customers with inquiries – provide advice, styling tips and product knowledge
• Follow client requirements and budgets while utilizing knowledge of design and properties of materials
• Train new staff members

Career medium 03
Career
Career medium 04

Holt Renfrew

Visual Merchandising Internship

• Create an inviting, visually appealing environment for the customer's shopping pleasure
• Ensure merchandise was displayed appropriately and brand integrity was maintained at all times

Career

International House Sol Group – Toronto ON, Canada

TESL Diploma, Teaching English as a Second or Foreign Language/ESL Language Instructor

George Brown College

Fashion Management Diploma, Fashion Management

Instituto Superior Politécnico de Viseu

Gestao de Empresas