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Maddie Dunlap

Maddie Dunlap

Customer Success Manager

Mixpanel

San Francisco, CA

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Peek.com

Partner Support

Peek makes the world's tours & activities easily bookable -- anytime, anywhere. Our industry-leading technology empowers operators to better manage and grow their businesses. Peek's trusted marketplace connects people with everyday adventures that create lasting memories.

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Career
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CTC Inc.

User Relations Specialist

Position demands a full array of technical, instructional, and client support skills essential to the success of CTC’s massive digital projects. Provided project support for the International Law Enforcement Academies website through social media administration, user support, help desk oversight, content management, and user training. Currently provide similar support for the US Global AIDS Coordinator for PEPFAR (the US President’s Emergency Plan for AIDS Relief) website. Assist CTC project managers, and handle correspondence between project managers and clients.

Career

Farmer Mac

IT Consultant

Provide full-scale IT consulting for major federal agency. Position responsibilities include procurement of IT invoices and management of IT budget via QuickBooks. Develop and update new SharePoint site for intra-agency collaboration. Additional administrative duties include calendar management and creation of tech guides and training for new users.

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Career

Mixpanel

Customer Success Manager

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CTC Inc.

Customer Support Representative

Provided around-the-clock customer support for over 400 websites and 1000 users (principally US Embassy sites and users). Supplied rapid response resolution to user help requests. Other responsibilities included developing build-outs for embassy websites. Project demanded expertise in WebGUI (an open-source Content Management System) and Microsoft Office Suite.

Career

Univeristy of Maryland Medical Center

Neurosurgery Intern

Administered patient intake; coordinated patient scheduling; provided data entry.

International Student Volunteers

Student Volunteer

Served with multi-national volunteer corps in Australian national park doing habitat conservation and forestation restoration.

U.S. Department of State Middle Eastern Partnership Initiative

Intern

Provided data entry, web content, and data cleansing for the MEPI website which promotes democracy, economics, education, and women’s empowerment in the Middle East.

Career medium 06
Career

J.Crew

sales representative

Sales representative for J.Crew, sold clothing and was cashier.

Penn State University

BS, Community, Environment, and Development