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Mabvuto Palale, CISA

Mabvuto Palale, CISA

Business Systems Manager

Mining Qualifications Authority

Business Systems Manager at Mining Qualifications Authority


Mining Qualifications Authority

Business Systems Manager

• Development, maintenance and continuous improvement of the core business systems of the MQA comprising of the MQA-I-Share Management Information System and the ISO9001-2008 Quality Management System
• Fulfill the responsibilities of the ISO 9001-2008 Internal Auditor for the MQA;
• Maintain and develop ISO 9001-2008 Quality Management System for MQA;
• Ensure that the MQA Management Information System and the MQA Quality Management System are fully integrated across all MQA operational Units;
• Establish and lead an MQA Stakeholder and MQA Staff forum for the MQA Management Information System;
• Establish and lead a Governance Forum for the MQA Management Information System
• Manage the Management Information System Service level agreement between MQA and Deloitte;
• Manage, develop and continuously improve training materials and processes for the MQA Management Information System and Quality Management System for all MQA stakeholders and staff;
• Manage, develop and implement an electronic monitoring and reporting system that reports on MQA key performance areas as identified in the annual business plan.
• Manage, develop and implement the quarterly monitoring and reporting (QMR) system for DoL reporting
• Manage, develop and implement the DoL score card monitoring and reporting system.

Career medium 02

New Horizons CLC, Johannesburg

IT Trainer

Standard Chartered Bank - Zambia

Systems Administrator

Career medium 06

Mining Qualifications Authority

IT Specialist

I joined The Mining Qualifications Authority – SETA in May 2008 as an IT Specialist in charge of the entire IT function in the organization reporting to an Executive (CFO) with a staff compliment of 5. My duties include:-
• Overall IT Governance
• IT Internal Audit
• IT Project Assurance
• Implementing IT systems and projects
• Conducting Risk Audits
• Developing and implementing appropriate IT security systems
• Formulation of IT policies, procedures and guidelines
• Capacity Planning
• Monitoring network security for MQA
• Chair of IT Steering Committee
• Management of IT SLA’s (Internal & External)
• Preparation of Management / Ad Hoc reports and Presentations
• Development and Implementation of an Information Systems Disaster Recovery Plan
• Facilitating Staff Training
• Implementing Quality standards and initiatives
• Managing Projects and External Consultants
• Implementing Business Plans and Budgets


National Pension Scheme Authority

IT Operations Manager

I initially joined NAPSA as a Network Administrator located at the Head office responsible for a network with 18 Wide Area Network (WAN) sites, 500 IT users, with 300,000 members contributing monthly to the scheme. In 2005 I was promoted to IT operations manager reporting to the Director: IT, the executive responsible for IT. I managed 10 direct reports and was responsible for:-
- Enterprise Security antivirus and email antispam using technologies from Symantec V 10.0
- Firewall Implementation & Management using Internet Information Server (IIS) 2004
- Network Management and Monitoring using enterprise SolarWinds engineers toolkit
- Incident handling
- Development and implementation of various ICT Policies covering security, change management, asset management, business continuity management and compliance to ISO 27000, Cobit 4.0, ITIL and other industry standards
o Security Architecture Planning based on policy
o Risk Management
o Change Management - Member of Change Committee comprising all business units such as Finance, HR, Audit etc. to ensure ongoing handling of new Requests For Change (RFC) and adoption of new technologies
- Budgeting for projected IT capital and operations expenditure
o IT Procurement based on allocated budget
- Develop 4 year Strategic Plan to meet business needs and drive down operational cost for approval by board; monitor and review plan on an ongoing basis.
- Review operations, evaluated outsourcing options and made recommendations to Human Resources (HR) for optimizing available resources or headcount downsizing
- Vendor Management
o Preparation of Request for Proposals (RFP’s) for IT Solutions based on stated tender regulations
o Evaluation of IT Tenders, Bid Evaluation Committee (BEC) member for IT Tenders
o Liaising with Vendors for pre-sales requests and demonstrations
o SLA's Compilation and Review

Career medium 04

The University of Reading

Master of Business Administration, Postgraduate Masters Stage 1

Stellenbosch University/Universiteit Stellenbosch

Post Grad, IT Project Management

Strathmore University

IMIS Graduate Diploma, Information Technology

University of Greenwich

BSc, Computing

Kabulonga Boys Secondary School