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M. Daniel Friend

M. Daniel Friend

Key Manager

Outback Steak House

The success of Outback is the result of our Principles and Beliefs. We believe that if we take care of our people—Outbackers, customers, suppliers, neighbors and partners—then the institution of Outback will take care of itself.

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Cottonwood Salon Spa

General Manager

I have been in management and customer service for thirteen years. My previous employment consisted of managing an 11,000 square foot state of the art business with up to 60 employees, and a yearly revenue of 3 million plus per year.

My responsibilities included :
- Managing profit and loss
- Salon growth
- Inventory control
- Recruiting
- All hiring
- Education director
- Employee one on one's
- Running the front desk
- Training
- Customer relations
- Customer and employee challenges
- Retail and gift card sales
- New client referral program
- Computer and software maintenance

Career medium 06
Career
Education medium 02

Aveda Serious Business. ( CLASSES TAKEN )

SHAWN ACHOR :
Founder of Good Think Inc.‚ and Author of The Happiness Advantage

JEANINE O'neill
Leading And Coaching From The Inside Out
Inyu Training & 4MAT 4Business, Author of Engage
which delivers training and tools for leaders‚ managers‚ coaches and trainers to improve performance through high individual and team engagement.

ERIKA NAPOLETANO:
A Guide To Building Your Brand For The Audience Who Will Love You! (and why no one else matters)

ARSALAN HAFEZI :
Rebuilding After A Walkout

Education

Aveda Serious Business. ( CLASSES TAKEN )

BOB STEELE:
Strategies and systems to develop $100,000 hair dressers
Formulas to bring back to the salon to determine growth pathways for stylists

JOSEPH STEZZI:
The different management styles in the industry
How your management style affects the growth of your business

ARSALAN HAFEZI:
To create a concrete foundation of culture and vision
Growth strategies, pathways to success

DAVID & CHARLIE WAGNER:
To lead your company through inspiration instead of perspiration
To create a brand that is based on your beliefs and values

Education medium 01
Education
Education medium 04

Aveda Serious Business ( CLASSES TAKEN )

Daniel H. Pink
Best-selling Author of A Whole New Mind: Why Right-Brainers Will Rule the Future, The Adventures of Johnny Bunko: The Last Career Guide You'll Ever Need, and Free Agent Nation: The Future of Working for Yourself. Pink served as chief speech writer to Vice President Al Gore, and has held numerous other positions in politics and government.

Peter Sheahan
Author of five best-sellers including his latest Fl!p, Peter Sheahan teaches businesses such as Google™, Hilton Hotels® and Harley-Davidson® how to flip their thinking and find opportunity where others cannot.


Bruce Tulgan
Best-selling Author of Not Everyone Gets a Trophy: How to Manage Generation Y and It's Okay To Be The Boss, is internationally recognized as the leading expert in managing young people in the work place.


Tim Sanders
Back by popular demand and best-selling Author of The Likeability Factor and Saving the World at Work is the former Chief Solutions Officer at Yahoo!® and a top-rated speaker.

Education

John Roberts -Secret Service, Hidden Systems That Deliver Unforgettable Customer Service

As the Authority on world-class Customer experience, organizations across America use his philosophies and systems for creating world-class service. He has worked with companies such as the The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Panera Bread, Nestle, Marriott Hotel, PWC, National City Bank, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-a and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds Customer expectations.

Education medium 04
Education

Chickasha High School

Canadian Valley Technology Center

Certified Massage Therapist

Canadian Valley Technology Center

Drafting Design, Engineering

Outback Steak House

Key Manager

Maintain high employment quality standards consistent with the Outback brand.
Performing assigned pre-opening quality checks (kitchen and bar line checks, interior and exterior maintenance).
Review staffing and station assignments.
Preparing for and conducting pre-shift meeting.
Ensuring that restaurant is completely ready for service 15 minutes prior to opening.
Supporting and coaching of the front-of-the-house staff in customer service.
Ability to balance the needs of the front and back-of-the-house staff for smoother operations.
Performing table checks. Handling routine customer problems (re-cooks, comps, etc.).
Completing server check-outs and tip reporting.
Accurately collecting, tracking, recording and distributing tip outs.
Completing all end of shift paperwork.
Preparing restaurant to be closed at the end of operations and securing the premises.
Participate in special events, marketing, purchasing, training, quality control and financial control activities.

Career medium 03
Career

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