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Lynsay Dorman

Lynsay Dorman

Research Manager

CoStar Group UK

Glasgow, United Kingdom

Regional Research Manager at CoStar Group UK. CoStar Group is the world's leading provider of commercial real estate information in the United States and United Kingdom. CoStar employs 2,000 people, including the largest property professional research organisation in the industry. Agents, owners, surveyors, developers, ret...

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CoStar Group UK

Research Manager

My responsibilities include -
• Coaching researchers on all aspects of their role, thereby delivering high standards and achievement of core role standards
• Team and individual motivation, empowerment and ownership
• Evaluate calls and data against quality standards
• Monitoring workflow and outputs regularly
• Assigning tasks according to individual skill sets for maximum results
• Conduct appraisals for team members
• Creating and regularly reviewing Personal Development Plans which identify skills gaps and growth potential
• Work with stakeholders to ensure a ‘rounded’ approach is being applied and information is being shared
• Through customer feedback ensure service issues are resolved thoroughly and quickly with minimal brand impact
• Maintain and nurture client relationships by understanding the client and market needs
• Attend face to face meetings to enhance relationships, drive retention and build loyalty
• Ensure HR procedures are followed with appropriate follow up in a timely manner
• Create an environment orientated to trust, open communication, creative thinking and cohesive team effort
• Complete all standard documentation/reviews etc. in line with agreed timescales

Career medium 03
Career

Great opportunity!

Location: Manchester. A Glasgow location will also be considered for the right candidate. Company Overview: Commercial property is one of the most important parts of the economy. It ranks among the largest investment classes and nearly everyone...

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