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Lutfi Shaar

Lutfi Shaar

Neurology Service Engineer

AMICO

Riyadh

Neurology Field Service Engineer at AMICO

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AMICO

Neurology Service Engineer

Technical Support
• Coordinating, scheduling and conducting on-site installations with our customers.
• Responsible for the completion of all surveys and calibrations required for quotation and installation.
• Represents AmicoGroup during neurosurgeries to provide technical assistance.
• Repairs system hardware and software to maximize system performance.
• Installs software and hardware upgrades.
• Performs system preventative maintenance.
• Provides telephone clinical support to customers.
• Uses UNIX/LINUX commands to modify operating files.
• Fulfills Software and Service Contract obligations.

Customer Support
• Acting as the primary Neurosurgery customer liaison for repair and technical support issues.
• Calls sites proactively to assess satisfaction.
• Managing field complaint activity through to full resolution
• Files weekly site visit and customer contact reports for service improvement purposes

Educational Support
• Educates and trains physicians and hospital personnel – OR, Radiology, Biomedical on technical matters relating to our Neuro-surgerical products.
• Provides a clinical resource for surgeons, clinicians and others being trained.
• Updates customers on tips, shortcuts and suggestions, as appropriate.
• Assists Sales Management and In-house Training departments in educating/training new sales representatives and Clinical Specialists.

Sales Support
• Represents AmicoGroup during surgical evaluations and demonstrations involving Surgical Technologies products by attending cases and instructing physicians during clinical procedures.
• Introduces and/or demonstrates more complex, new Neurosurgical products and applications to physicians and hospital staff.
• Demonstrates Neurosurgical products on the show floor and technical suites during surgeon meetings ,conferences and Cadaveric workshops .
• Provides potential leads for new products, opportunities and customers to the Sales team
• Responsible for documentation at new or existing installations

Career medium 02
Career

Siemens Healthcare

Internship

field visits for all Siemens modalities.
Participate in new installations

Jordan university of science and technology

Bachelor's degree, Biomedical/Medical Engineering