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Luke Zito

Luke Zito

Family Room Specialist

Apple

Greenwell Springs, LA

Family Room Specialist at Apple

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Apple

Family Room Specialist

• Small device certified to diagnose and repair Apple mobile devices; involves creating
comfortable environments for customers, troubleshooting, and ensuring desirable solutions.
• Aid in the talent selection of external candidates when conducting storewide hiring events.
• Mentor employees in professional growth, advocate their needs to upper management, and
educate employees on company policies as an elected member of the Mentor Team.
• Exclusively and regularly selected to attend orientation as a Mentor and Trainer to aid in the
on-boarding and training of all new employees.
• As an appointed Visual Team Lead, maintain the appearance of store visuals while coaching a
team of Specialists on the importance of organizational agility and dealing with ambiguity.
• Lead personal and group training sessions to instruct customers in the use of Apple products.
• Consistently chosen by superiors as the point of contact to repair customer relationships.

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Career
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Apple

Specialist

• Helped uncover customers’ needs through personal care and finding complete solutions.
• Ensured a positive and consistent experience for customers by catering to unique needs,
increasing efficiency, and improving communications between employees and customers.
• Acted as a company evangelist by boosting employee morale, fostering work culture, and
regularly recommending ideas on HR policies and procedures to the In-Store HR Manager.

Career

Starbucks Coffee Company

Barista

• Increased customer loyalty by the consistent and personal engagement of all new and
returning customers in a fast paced work environment.
• Through an in-depth knowledge of product, provided daily consultation to customers on
product performance that resulted in significant increases in revenue.
• Maintained a positive work environment for employees by stimulating a cooperative effort
among team members.

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Career

Louisiana State University

Bachelor of Science, Human Resources Leadership and Development