Institute of Chartered Secretaries and Administrators
Membership and Student Services - Senior Administrator
January 2002 — November 2004
During my time at the Institute of Chartered Secretaries and Administrators (ICSA), I started as an Assistant Administrator with responsibility for the ‘Company Secretary’ magazine subscriptions.
Following a strategic alliance with the Institute of Administrative Management (IAM), I was promoted to Administrator dealing with all aspects of the Membership of the IAM. After a short while I was promoted to Senior Administrator and led a team of four with responsibility for the Membership and Student Services of the IAM which included but was not exclusive to:
Queries and issue resolution, student registrations, payment processing, examination entries, examination invigilation at the London test centres, producing examination results transcripts, producing qualification and membership certificates, presenting awards at graduation ceremonies, membership renewals, sales (additional training material, membership plaques/ties etc) Member and Fellow nominations.
Due to a large majority of the Student/Member body being overseas, most communication was via telephone or email, with just a few face to face meetings.
I also dealt with the ICSA’s own administrative student organisation, the Institute of Business Administration and Management (IBAM) and it’s membership organisation, the Institute of Business Administration (IBA) both of these bodies had a very low membership rate, so I undertook similar tasks, but on a much smaller scale.
I joined the IAM after they separated from the ICSA and undertook the same roles and responsibilities as I had previously.