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Luis Genao

Luis Genao

Pembroke Pines, FL





American Eagle Airlines

Skycap Supervisor

Responsible for duties at operation such as hiring/terminations, counseling, administrative duties, client relations, FAA/TSA relations, training, payroll processing, client invoicing, scheduling, and employee relations. Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies and procedures. Responsible for the scheduling of all airport employees insuring adequate coverage. Maintain good employee relations at airport sites. Handle employee problems in an efficient and effective manner. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.Utilize appropriate communications channels and maintain records, reports and files. Adhere to company policies and procedures and participate in achievement of company objectives. Utilize company equipment, supplies and resources in a conscientious, cost effective manner. Perform quality assurance service audits as directed to conform to client specifications and/or procedures. Perform other duties as requested.

Career medium 01
Career medium 05

American Eagle Airlines

Fleet Service Agent

Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment. Read work orders or receive oral instructions to determine work assignments or material or equipment needs. Record numbers of units handled or moved, using daily production sheets or work tickets. Attach identifying tags to containers or mark them with identifying information.
Sort cargo before loading and unloading.Carry needed tools or supplies from storage or trucks and return them.
Pack containers and re-pack damaged containers. Stack cargo in locations such as transit sheds or in holds of ships as directed, using pallets or cargo boards.Install protective devices, such as bracing, padding, or strapping, to prevent shifting or damage to items being transported. Adjust or replace equipment parts, such as rollers, belts, plugs, or caps, using hand tools.Direct spouts and position receptacles, such as bins, carts, or containers so they can be loaded.


American Eagle

Skycap Service Agent

Help passengers with luggage and answer questions about the location of a terminal or ticket office as well as provide information about the flight schedule of their particular airline. Required to check or carry luggage from the curb, flag down taxis, or perform other services for customers. Assist elderly or Work schedules are flexible and may include holiday hours. Lift up to 100 lbs at a time.Assist elderly or disabled passengers. Work schedules are flexible and may include holiday hours.

Career medium 02

Lehman College

2 year, Computer Science