Career Education Corporation
Lead Student Loan Coordinator
July 2008 — Present
•Helped manage an entire staff of 35-60 people and 7-10 direct reports.
•Trained team on position expectations and led them to meet required metrics.
•Helped to develop workgroups/queues in preparation for imposed regulations.
•Completed L.E.A.D. (Leadership Enhancement and Development) training.
•Created internal webpage/checklist tools for staff to use when contacting students.
•Co-Created iGrad/Money Matters presentation for SBU leaders and Senior Management.
•Developed relationships with executive leaders, other department management and 3rd party servicers to help create smooth transitions for students.
•Developed programs/Code in VBA to help with employee assessments and preparing data for vendors.
•Generated reporting for analytics through SAP- Business Objects (Crystal Reports)
•Experienced CampusVue User
•2011 Q3 Department Employee of the Quarter.
•Completed successful cohort default rate challenges and appeals with the Department of Education to lower cohort default rates.
•Managed vendors and new vendor transitions.
•Completed quality assessments/compliance on vendors.
•Completed Audits on Return for Title IV funding.
•Completed Audits on Institutional Charges.
•Worked with management to develop student outreach strategy plans in order to best utilize student outreach.