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Lucie Erin Sabina

Lucie Erin Sabina

Customer Service Representative

Continental Benefits

Tampa/St. Petersburg, Florida Area, us

Managing claims requires a true understanding of both industry guidelines and customer needs. As a versatile Claims Professional, I offer more than 15 years of experience in medical and disability claims, analysis, processing, and reporting, as well as in customer service. With a demonstrated history of communicating with c...

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Continental Benefits

Customer Service Representative

In this role, I communicate with a diverse client population, answering incoming phone calls, emails, and written correspondence daily. I also collaborate with our team on projects, including claims reviews and appeals.

Through research and analysis, I address customer complaints and concerns, as well as ensure communications meet company standards. Finally, I maintain detailed documentation of all customer interactions.

During my tenure, I met or exceeded all performance metrics, including resolving 85% of calls during initial contact.