Customer Service Representative
In this role, I communicate with a diverse client population, answering incoming phone calls, emails, and written correspondence daily. I also collaborate with our team on projects, including claims reviews and appeals.
Through research and analysis, I address customer complaints and concerns, as well as ensure communications meet company standards. Finally, I maintain detailed documentation of all customer interactions.
During my tenure, I met or exceeded all performance metrics, including resolving 85% of calls during initial contact.