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Luai Hijazi

Luai Hijazi

Employee Care Center Manager - HR Department

Zain - KSA

Riyadh, Saudi Arabia

HR Projects & Employees Care Center Manager at Zain - KSA


Zain - KSA

Employees Care Center Manager - HR Department

HR Projects
HR Contact Center
Provide professional advice and assistance to employees and managers on policies, procedures and a variety of matters relating to personnel and employee relations

Evaluate, make recommendations and inform management on complex personnel issues and problems

Conduct special studies and investigate individual or group employee concerns, such as those involving work conditions, services, policies, or facilities and recommends appropriate action

Educate employees about HR Services to ensure consistent and equitable application of HR policies and procedures

Work with managers to resolve issues related to employee performance and ensure that the performance management cycle is adhered to

Identify and recommend new policy or program initiatives designed to enhance delivery and quality of service
Manage, amend and update client contracts, addressing any pay increases or contract extension

Handle emergency situations of employees.
Provide advice to employees to ensure that they are aware, understand and adhere to the company policies

Manage direct reports by providing the necessary tools and support

Establish clear direction, prioritize programs, assign and delegate responsibility

Career medium 05
Career medium 04

Zain- KSA

Payroll Supervisor - HR

Monthly Payroll
End of Service Settlements process
Employee Benefit Payments
GOSI Management
Bank Statements
Yearly Bonus calculations
Annual increment Calculations
Department KPIs
HR Projects Management


Zain - KSA

Recruitment Coordinator

Recruitments of Zain-KSA
CV search
coordination with Employment resources
conducting interviews
Job Offers and negotiations
New hires on-boarding process
coordination with all departments for vacant positions and manpower needs

Career medium 03

King Faisal Specialist Hospital

Personnel Analyst

Employment Contracts renewal
Promotions and salary adjustments Management
End of Service calculations and process
Manage employees Compensation & Benefits

McDonald's Corporation

Branch Manager Trainee

Branch Manager Trainee

King Abdulaziz University

Bachelor of Business Administration, HR Management

Yanbu Industrial College