Account Director/Project Manager
December 2006 — March 2013
Handled key clients as Account Manager maintaining and/or exceeding renewal and upsell quotas. Later promoted to assume day-to-day responsibilities of the Client Service department while simultaneously leading cross-functional teams through client implementations, internal software migration efforts as well as software updates/maintenance for clients.
•Managed implementation team through all client implementations, while maintaining strict adherence to time/resource limits. Ensured all project milestones were completed on time and with
the desired results.
•Engaged client stakeholders to plan/outline future product releases while mitigating increased costs of services to allow for maximum ROI to client.
•Managed transition of, and maintained, CRM database enabling stream lined delivery of data to all cross-functional departments within the organization.
•Facilitated delivery of key services and support for the Verizon FIOS phone, Bloomberg terminals as well as premium content used by Sprint, AT&T and Verizon wireless devices.
•CRM database administrator (Microsoft CRM/SalesForce)