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Louis Park

Louis Park

SalesForce CRM Consultant

The Sloan Consortium, Inc.

Silver Spring, MD

Experienced Project Manager/Account Manager

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The Sloan Consortium, Inc.

SalesForce CRM Consultant

• Tasked with setup/deployment of SalesForce CRM database.
• Managing cross functional efforts with 3rd party IT and marketing vendors
• Responsible for all administrative setup tasks, data import and database administration

Career medium 04
Career
Career medium 02

DDC Advocacy

Account Director

• Facilitated multi-departmental delivery of customer projects and implementations including database migrations, website setup and advocacy outreach programs
• Expedited the requirement gathering process for client projects including wireframes, content and custom development work.
• Engaged clients on existing services and formulating plans for better usage of current products in addition to leveraging additional products to achieve greater reach and achieving client initiatives.

Career

YellowBrix

Account Director/Project Manager

Handled key clients as Account Manager maintaining and/or exceeding renewal and upsell quotas. Later promoted to assume day-to-day responsibilities of the Client Service department while simultaneously leading cross-functional teams through client implementations, internal software migration efforts as well as software updates/maintenance for clients.

•Managed implementation team through all client implementations, while maintaining strict adherence to time/resource limits. Ensured all project milestones were completed on time and with
the desired results.

•Engaged client stakeholders to plan/outline future product releases while mitigating increased costs of services to allow for maximum ROI to client.

•Managed transition of, and maintained, CRM database enabling stream lined delivery of data to all cross-functional departments within the organization.

•Facilitated delivery of key services and support for the Verizon FIOS phone, Bloomberg terminals as well as premium content used by Sprint, AT&T and Verizon wireless devices.

•CRM database administrator (Microsoft CRM/SalesForce)

Career medium 01
Career
Career medium 04

1st Metropolitan Mortgage

Mortgage Consultant

Sold sub-prime mortgages through inbound generated leads. Assessed and analyzed prospects credit risk and managed application process through closing stages. Assisted in lead generation and outbound cold calling campaigns.

Career

Career Education Corporation

Admissions Representative

Interviewed and recommended prospective students for a wide range of business/health related Associates degree programs. Guided students through all stages of the enrollment process in addition to monitoring student academic progress through follow-up interviews and mentoring workshops.

Career medium 02
Career

University of Pittsburgh

Bachelors of Arts, Creative Nonfiction

John F Kennedy High School