Geeks Onsite Inc.
Computer Technician Independent Contractor
August 2012 — Present
• Identified, corrected, and resolved first and second level issues concerning network, and computer systems, which saved customer business and revenue.
• Performed routine configuration, installation, and upgrading of network software and/or hardware to prevent security vulnerabilities on the server networks.
• Provided telephone contact, which resolved user network problems and received user requests for implementation of basic network moves, additions, and changes.
• Provided training support to data center operations, Help Desk, and/or users on basic first-level problem resolution procedures, which saved company revenue and personnel time.