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Lorena Alvarado

Lorena Alvarado

Surfside Kids Dental and Orthodontics


Sacramento , CA


Delta Dental of California

Customer Service Associate

Provided prompt and thorough response to inquires received via telephone, email and/or written communication from eligible retirees, enrollees, dental offices and to other interested parties regarding eligibility, enrollment, billing dental claims and benefits
Process forms for supplement payment, correcting calculations and making key changes and edits
Participating in marketing programs and/or outreach to all customers, including subscribers potential, subscribers and dental professionals
Respond to all incoming correspondence from all aspects of business regarding federal services via email, telephone or written communication

Career medium 03
Career medium 05

Western Dental Centers

Receptionist/Dental Biller

Enter patient information
Verification of insurance benefits, frequencies and history.
Confirm all appointments.
Follow up with cancelled and failed appointment to reschedule.
Make sure all forms have been completed prior to treatment.
Manage a good recall system (very important).
Answer phone calls in a timely manner.
Collect patient co-pays.
Schedule appointments.


El Monte High School

Elk Grove unified school District: Adult School
Computer literacy course in basic accounting
Computer technology course in QuickBooks Pro 2011

Delta Dental: 8 week training course
Dental insurance plan and dental terminology
Customer Service

Education medium 05

Surfside Kids Dental and Orthodontics

Treatment Coordinator