Mitchell's & Butlers
March 2009 — November 2013
Deputy manager involved in day to day running of a pub, dealing with cash, customer service, stock checks, answering phone and email queries. Involved with team training and supporting the manager in any roles or tasks he needed doing that day. Dealing with complaints and queries in a way that turns them round to a pleasant experience. Heavily involved in local pub watch and licensing activities to ensure compliance. Ensure shifts run smoothly and all staff are briefed to the days events and offers available. Involved in organising events and offers to help grow the business. Ensuring the business is legally compliant and withholds high hygiene ratings at all times. Also assisted in the kitchen when needed.