Lizi Arnold

Deputy manager involved in day to day running of a pub, dealing with cash, customer service, stock checks, answering phone and email queries. Involved with team training and supporting the manager in any roles or tasks he needed doing that day. Dealing with complaints and queries in a way that turns them round to a pleasant experience. Heavily involved in local pub watch and licensing activities to ensure compliance. Ensure shifts run smoothly and all staff are briefed to the days events and offers available. Involved in organising events and offers to help grow the business. Ensuring the business is legally compliant and withholds high hygiene ratings at all times. Also assisted in the kitchen when needed.

Daily duties of typing, audio typing and diary management for 3 surveyors. Ensuring reports were sent out on time and communicating with other departments to ensure client satisfied. Contacting clients and booking meetings/events in aligning with other departments to help grow the business.