Vice President Global Customer Experience
January 2012 — Present
Leading a global division of premium servicing experts who support our bank partners in achieving the American Express World Class level of Service. Offerings available to drive Operational Excellence include; Organisational re-design, process mapping and reengineering, diagnostic evaluations, servicing tools and front line employee training.
We provide an unbias view of how to improve operational effeciency and service and provide new and innovative recommendations tailored to the bank and the market. We are passionate and single mindedly focused on the end Customer.