BOND Inc.
Business Operations Consultant
August 2013 — Present
Developed standard operating procedures for Creative, Operations and Merchandising. Product management and issue support for Magento, Open ERP, web and iOS app development.
Business Operations Consultant at BOND INC
Developed standard operating procedures for Creative, Operations and Merchandising. Product management and issue support for Magento, Open ERP, web and iOS app development.
Improved workflow efficiency by 10% across Creative, Merchandising and Operations departments. Worked with engineering team to implement and improve UX of sales calendar tool. Created and executed strategy for Sales Operations department project managed ¥27M office move/ remodel.
Tracked pre-sale process to ensure target timelines were met. Monitored and updated multiple sales calendars and tools. Scheduled and coordinates product for 50-60 photo shoots per week.
Assisted members via phone and email. Led social support team. Analyzed and managed customer engagement using HootSuite and TweetDeck. Trained executive level team members during company wide customer support training program.
Coordinated and styled photo shoots. Maintained ecommerce site. Provided copy and image for site content.