Financial Consultant, Program Analyst
January 2009 — Present
Monitored the Medicaid and Quest pending and large dollar work queues to ensure proper coverage and provided quality support to clients on obtaining Medicaid/Quest; conducted client comprehensive client interviews to assess current or future eligibility and educated or consulted clients on the proper program.
Assistant Operations Manager, Customer Service, Ken’s Cleaners of Hawaii Inc, Honolulu, Hawaii, 2004
Supervised, motivated, mentored, and evaluated employees and facilitated effective training programs. Provided quality customer service and support and responded to and effectively resolved customer or service issues as required. Created staff schedules while staying on budget and ensuring proper staffing for the average volume. Planned and coordinated workflow to optimize daily efficiency and productivity.