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Lisa Norris

Lisa Norris

Sales Associate

Macy's

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Macy's

Sales Associate

•Ensure repeat and increased business via development and outreach to new and established clients
•Consistently meet and exceeds individual sales goals
•Applies knowledge of customer service to resolve customer complaints
•Provides wardrobe and accessory styling advice to customers

Career medium 03
Career
Career medium 02

Macy's

Seasonal Sales Supervisor

•Resolved issues using a customer focused mindset
•Acted as Executive-in-Charge on selling floor
•Ensured excellent customer service
•Acted as temporary Sales Manager in various departments
• Coached associates on connecting and assisting customers

Career

Pacific Lighting Sales, Inc.

Administrative Assistant

•Composed and maintained client correspondence
•Managed data collection, research, and analysis
•Provided administrative/secretarial support
•Handled all incoming and outgoing mail and parcels
•Provided customer support as needed
•Matched quotations with incoming purchase orders as needed

Career medium 05
Career
Career medium 06

The Walt Disney Company

Guest Service Manager- Store Opperations

•Completed Disney’s Emerging Leaders Management Training Program
•Attended Disney University courses on management, leadership, customer service, and business results
•Managed a team of approximately 125 hourly direct reports
•Developed an incentive program to increase sales of targeted items
•Continuously monitored mystery guest reports
•Developed a proposal to reduce shrink throughout The Disneyland Resort’s retail locations

Career

Quiksilver

Intern- Roxy Production Department

•Organized and coordinated development packages for overseas vendors
•Data entry
•Approved trim and fabric submittals

Career medium 03

Carabella Collections

Intern

•Merchandising
•Fabric and merchandise selection
•Trend research
•Cataloged and organized samples
•Vendor Relations
•Costing
•Shipping
•Fill in receptionist, handling a multi-line phone system
•Wrote catalog copy

Career

Transportation Consulting Group

Assistant to Owner

•Receptionist
•Accounts receivable and payable
•Composed and maintained client correspondence
•Managed data collection, research, and analysis

The London School of Economics and Political Science

Master of Science coursework, Global Economic History

The Fashion Institute of Design & Merchandising

Bachelor of Sciences, Business Management

The Fashion Institute of Design & Merchandising

Associate of Arts, Merchandise Product Development