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Lisa Barrett

Lisa Barrett

Manager Inside Support

Cerium Networks

Spokane, Washington Area

Manager Inside Support at Cerium Networks

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Cerium Networks

Manager Inside Support

• Manage the sales support and customer service team, purchasing, maintenance renewals team (Cisco, Avaya, AudioCodes, Kemp, etc.), and moves, adds and changes (MAC) team
• In 2014, the Avaya maintenance renewals team qualified for the top rebate that Avaya offers; only three of Avaya's 18 top business partners qualified for this rebate
• Power user of Microsoft Dynamics CRM, participating in system upgrades, working with the Dev team on programming changes for operational efficiency, and training
• Focused on smooth process flow, operational efficiency, and continued improvement