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Quality Analyst at Nationwide Insurance
Prepares, coordinates and conducts quality evaluations along with opportunity assessments to ensure quality standards.
•Communicates directly with management and associates regarding results and guidelines.
•Partners directly with the business unit supervisor to organize and plan effective coaching sessions with the team.
•Leads personal coaching sessions by tracking and analyzing trends while communicating effective feedback.
•Responsible for creating and managing goals for Customer Service Representatives.
•Creative lead for marketing fundraising events for The Ohio Hunger Relief Campaign.