Starbucks Coffee Corporation
April 2012 — January 2015
• Acted With integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
•Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
•Anticipated customer and store needs by constantly evaluating environment and customers for cues.
•Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
•Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
•Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.