The Providence Center
Operations Supervisor-Residential Services
May 2012 — Present
Provide initial screening, admissions, or referrals. I am the initial program contact for clients, service providers and referral sources. With exemplary customer service skills, I not only retain existing referrals, but encourage repetition and new referral sources as well. I maintain a 42 bed census and also oversaw the placement of clients in other Providence Center, residential facilities. Once admitted to Roads to Recovery, insurance coverage is verified or applications are submitted to Healthsource RI for new service. Maintain the data used to invoice the state monthly. Obtain authorizations from insurance providers and also concurrent reviews if extended service was needed. Other administrative duties include ordering all office supplies, maintaining petty cash, and coordinating bi-weekly activities for clients and staff. Confirm and submit billing data to the billing department The Department of Behavioral Health for the State of RI. I also assisted the billing department with recouping $40,000 in back billing that was missed prior to my employment.