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Lindsay Groat

Lindsay Groat

Brooktondale, NY


Travelers Insurance

Unit Manager

Respond to customer complaints
Supervised a team of 12-14 employees
Developed & executed office mentoring program
Managed department hiring project-communication opening, interviewing, scheduling, new hire orientation
Managed department error files-worked directly with Operations manager to meet audit requirements within specific time frames
Monthly file reviews & coaching with each team member
Semi annual performance reviews completed for each team member

Career medium 05

Travelers Insurance

Claim Handler

Customer contact oral & written
Claim investigation
Data entry
Claim payment
Claim denial when necessary
Following state guidelines & timeframes

Travelers Insurance

Customer Service Representative

Direct customer contact
Data entry
Customer inquiry

Ashland University

Bachelor of Science, Business Administration