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Linda Jimenez

Linda Jimenez

Customer Service/Technical Support

Alorica

Murray

Message
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Connexion Point

Enrollment Department

• Took inbound calls to help customers enroll in their Part D plans.
• Provided callers with information on cost of plans and their prescriptions.
• Explained when they would go into and out of their coverage gap.
• Calls were scripted.
• Maintained call logs.

Career medium 03
Career
Career medium 02

Convergys

Customer Service

• Took inbound calls for providing service and product information.
• Provided callers with information on internet packages and promotions.
• Resolved customers technical issues over the phone.
• Made sales calls for soliciting business from new customers.
• Up-sold services to existing customers.
• Maintained call logs.

Career

Horizonte

High School Diploma