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Resolve customers complaints and find resolutions for cellphone issues. Multitask with greeting customers at the door, answer incoming calls and provide stellar customer service. Assist with sales.
Handled incoming calls from customers. Resolve customers complaints and found a resolution for cellphone issues the first time they call while meeting the goal of the company. Maintained a calm composure with angry customers.
Multitasking with checking customers in and out of the hotel, answered calls, convert calls to sales, assigned groups to be together on the same floors and controlled which rooms are filled.
Courses taken: DOs 6.22, Hardware Fundamentals, Data Communications, PC Repair and Peripherals, Operating Systems Support, LAN, Network Administration, Enterprise Networking