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Lilian Phung

Lilian Phung

Program Manager | Marketing Coordinator | Virtual Administrative Assistant (Internship)


Los Angeles, Other




"In life, you either on the way or in the way."-K. Harrell "Without a struggle, there can be no progress."-F. Douglass "I have not failed. I've just found 10,000 ways that won't work."-T. Edison

Sharing business best practices. Sharing positive thoughts and ideas to connect and help others. Solving issues in business operations. Practicing wellness.

I enjoy contributing to teamwork, team building, sharing information to work smart. But I also like alone time to focus on finishing my own tasks, which add values to the team, the company or the community. So, I will definitely thrive in and love a work environment encourage and support ideas, professional & personal development. Oh, work flex ...
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Program Manager | Marketing Coordinator (Internship)

At the Spring/Summer Internship opportunity with IGNITE Her NY (, I improved my skills in developing business and marketing strategies.

I worked remotely but closely with the Founder, Tiffany Crawford, to brainstorm, implement recruitment efforts and create quality leads from careful internet research and data curation.

A contact database was created and organized, so that specific information for each lead could be easily tracked, monitored, and modified. The database eased the marketing and communication processes between the Founder, myself and prospects.

Other achievements: Acquired in depth understanding of social media usage for marketing and audience engagement. Created a full flyer with Word.doc.


Operation HOPE

Program Coordinator | Administrative Assistant

My career at HOPE began with a temporary position as an Administrative Assistant. Here, I initiated on additional tasks that improved the department productivity by 25%.

Having paid close attention to counseling techniques and subject knowledge that Sr. Program Coordinators used to help homeowners prevent foreclosures to their homes, I made a smooth transition into the Program Coordinator position.

Outside of my assigned duties, I integrated counseling processes with filing, recording, and reporting procedures to establish protocol consistency, which the department standardized.

Aside from developing and managing my own client pipeline, I mentored and coached new counselors. To stay connected with colleagues from various offices, I frequently researched and shared industry best practices.

Other achievements: Acquired communication skills to work effectively with highly emotional clients. Became the designated resource for colleagues to troubleshoot intranet database and other web-based tools. Produced Volunteer Training Manual to improve volunteer retention and increase service activities.

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Botanic School of Nail Technology

Business Office Manager | Event Planner | Marketing Coordinator

During my employment at BSNT, I was responsible for the day-to-day business operations, which included, but not limited to, managing 3 part-time employees, coordinating student activities, and planning and managing calendar for lectures and tutoring sessions.

Here I taught myself Photoshop, Illustrator and Microsoft Publisher and designed marketing collaterals for the business and its events.

I managed two types of events, educational workshop and social gathering. I helped plan and execute logistics for 6 educational events, which were attended by 300 industry professionals.

In addition to the educational workshops, I also produced the company annual community event for two years, attended by a crowd of 850-1000 each year.

Other achievements: Increased year-to-year recruitment by 50%. Implemented new marketing strategies to acquire competitive advantage. Created a community business directory and 13 customized business ads for event sponsors.


Keller Graduate School of Management of DeVry University

Lane Technical High School

University of Illinois at Chicago