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Lilia Catalano

Lilia Catalano

Front Desk Manager

Iowa House Hotel

Student at University of Iowa


Iowa House Hotel

Front Desk Manager

• Supervised 11 student employees facilitating proper company goals and expectations
• Trained employees on how to correctly adhere to University policies and procedures
• Executed traditional front desk duties while implementing new rate structures
• Managed billing and invoices within accounts receivable
• Operated a database management system to make reservations and oversee accounts
• Maintained the Opera database by coordinating with Micros and Central IT
• Created bi-weekly employee schedules to staff a 24-hour front desk position
• Responded to 2 email accounts and 4 phone lines while working in a fast-paced environment
• United 20+ employees from the front desk and housekeeping staff to create an efficient workplace

Career medium 03
Career medium 06

Bayside Tan

Sales Associate and Tanning Consultant

• Greeted and informed customers about company products and policies
• Performed opening and closing responsibilities at 2 salons
• Handled and resolved customer service related issues
• Gained experience in effectively selling products for commission


Northwestern Mutual

PR/Marketing Intern

• Acted as campus ambassador for Northwestern Mutual on the University of Iowa campus
• Scheduled a minimum of 6 classroom/club talks per semester
• Executed monthly meetings with centers of influence
• Attended and assisted full time recruiters at campus career fairs

Career medium 05

University of Iowa - Henry B. Tippie College of Business

Bachelor of Business Administration (B.B.A.), Marketing