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Lidia Hernandez

Lidia Hernandez

Business Consultant

OhCal Foods, LLC/ Subway Development

Greater Los Angeles Area, us

Business Consultant

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OhCal Foods, LLC/ Subway Development

Business Consultant

• Evaluate quality of Subway Restaurants and coach on new and existing operational procedures on a monthly basis
• Communicate new programs, guidelines, and promotions to Franchisees, District Managers, and restaurant staff
• Review restaurant paperwork for errors and conduct paperwork initiatives
• Conduct Bread and Customer Service Seminars with Multi-Unit Teams to improve product quality and customer satisfaction
• Conduct Multi-unit Meetings with Franchisees to set sales, profit, and operational targets
• Complete Restaurant transfers by following up on paperwork, processes, and providing resources to Franchisees
• Trained new consultants in conducting evaluation, paperwork analysis, and goal setting
• Recognized for accountability and follow up on quarterly goals
• Assisted Franchisees with sales building activities that directly resulted in increased customer counts and profits