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Lexi Ross

Lexi Ross

Administrative Assistant

NA Trading and Technology

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MENU ☰

Celts Pub and Grill

Dishwasher and Server

• Accepted payment from customers and made change as necessary.
• Apportioned and served food to patrons.
• Assisted co-workers.
• Assisted diners with seating as needed
• Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
• Checked the quantity and quality of received products
• Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
• Cleaned and prepared various foods for cooking or serving
• Cleaned bars, work areas, and tables
• Greeted guests and sat them at tables
• Informed patrons of establishment specialties and features
• Loaded dishwashers and hand-washed items such as pots, pans and knives
• Performed serving, cleaning, and stocking duties
• Placed food servings on plates and trays according to orders or instructions.

Holiday

Shift Lead

• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
• Cross-trained and provided back-up for other customer service representatives when needed.
• Worked as a team member performing cashier duties, product assistance and cleaning.
• Expressed appreciation and invited customers to return to the store.
• Managed quality communication, customer support and product representation for each client.
• Assisted customers with store and product complaints.
• Maintained adequate cash supply in cash drawers in multiple checkout stations.
• Responsible for processing customer payments in a timely while maintaining a high level of customer service.
• Recommended, selected and helped locate merchandise based on customer needs and desires.
• Organized the store by returning all merchandise to its proper place.
• Replenished merchandise shelves with items from the stockroom.
• Processed merchandise returns and exchanges.
• Processed End of Day paperwork on the computer.
• Use Microsoft Excel to create phone lists, task lists and anything else needed.

NA Trading and Technology

Administrative Assistant

• Order entry and transferring calls to the Product Specialists
• Cleaning and stocking the kitchen at the end of my shift
• Booking flights, hotels and rental cars for the Product Specialists
• Ordering office supplies and miscellaneous items requested
• Arranging invoices in numerical order for morning reconciliation
• Approving invoices during reconciliation
• Managing the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
• Designing electronic file systems and maintaining electronic and paper files.
• Maintaining the front desk area in a neat and organized fashion.
• Creating and maintaining spreadsheets using Excel
• Updating accounts and information
• Re-made the manual for the front desk and completed research tasks.

Rosemount High School

High School Diploma