United Health Care
Customer Service Rep.
October 2012 — March 2013
Effectively managed a high-volume of inbound and outbound member calls regarding their policies.
Contacted members to enrolled them into health and wellness programs.
Addressed and resolved member's complaints empathetically and professionally.
Managed member's calls effectively in a fast paced call center environment.
Met or exceeded service quality standards every review period.
Set appointments for member's to speak with one of the nurses regarding programs available to them.