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Leticia Ornelas

Leticia Ornelas

Phoenix, AZ


United Health Care

Customer Service Rep.

Effectively managed a high-volume of inbound and outbound member calls regarding their policies.
Contacted members to enrolled them into health and wellness programs.
Addressed and resolved member's complaints empathetically and professionally.
Managed member's calls effectively in a fast paced call center environment.
Met or exceeded service quality standards every review period.
Set appointments for member's to speak with one of the nurses regarding programs available to them.

Career medium 03
Career medium 04

Arizona Kidney Disease

Customer Service Rep.

Answered a constant flow of calls from member's regarding procedures and billing statements.
Gathered and verified information for billing purposes.
Accurately documented, researched and resolved member's concerns regarding their policies.
Took payments by phone and mail for services provided as well as set up payment plans.
Sent out monthly statements to all self-pay members and processed all incoming mail.


Chicago Title Trust

Title Escrow Assistant

Assisted four escrow officers with over 150 transactions every month from opening to close.
Kept agents, sellers, buyers and lenders up to date on all transactions every day.
Opened title orders, order title reports, payoffs, HOA, taxes and lien releases as needed.
Took signings for buyers and sellers as well as notarized all documents related to the loan.
Turned loan packages and processed recording packages before sending them to the county to record.
Process all wires for sellers, lenders and commission checks for agents.
Order office supplies,documented all incoming mail and set up pick ups for over night packages or couriers.

Career medium 04
Career medium 03

Land America Transnation


Answered and directed all calls coming into busy switchboard.
Kept office stocked and greeted clients as they came into the office.
Opened all title orders and scanned them into our database.
Order payoffs, HOA, CPL's and any other statement needed to closed all transactions.
Processed recording packages, order supplies for the office and sorted all incoming mail.
Ran errands for all escrow officers as needed and worked on all outgoing mail.


North High School

Rio Salado College