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Leon Northington

Leon Northington

QA Analyst

IBM

Houston, Texas Area

Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues. Technical Support Representative who performs superior work under the pressure of rigid deadlines....

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IBM

QA Analyst

• Project: US Department of Defense – Defense Commissary Agency
• Perform an analytical and technical role in the development, implementation, integration, and installation of IBM retail software
• Perform complex root cause analysis of IBM retail software
• Analyze software defects and implementing defect resolution in future releases.
• Supporting user POS system using 4690 Operating System
• Set-Up SCO and DET hard drive to match store Controller software
• Troubleshooting defected items returned from the store (Pin Pad, hard drives, etc.)

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