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Lena M. Jeune, CSM

Lena M. Jeune, CSM

Senior Quality Assurance Analyst

Intellinet - (Consultant)



Intellinet (Consultant)

Senior Quality Assurance Analyst

• Work closely with project stakeholders, SMEs, and staff to understand the requirements and specifications for new WEB applications along with re-engineering the existing applications for Southwire’s Marketing Site.
• Execute and maintaining the planning solution by developing test plans, test scenarios, estimates and schedule for SharePoint application.
• Responsible for analyzing and evaluating user requirements and convert these requirements into business system designs.
• Create and define user stories with actual inputs and expected results.
• Assists in the development and implementation of new systems in compliance with organization standards.
• Maintains documentation on existing and new systems, including enhancements or modifications.
• Provides follow-up to ensure success of programs. Consult with users to collect information about system needs, objectives, functions, and features.
• Participates with clients in testing system changes and enhancements. Provides technical support for system malfunctions and corrects errors.
• Stabilize the solution through test case execution, ensuring the solution meets business requirements.
• Communicate effectively with stakeholders and peers in daily stand-ups, end of sprint status meetings, etc.
• Document software defects using bug tracking system and report defects involving program functionality, output, online screen and content to software developers.
• Create and report quality test metrics.
• Conducting User Acceptance Testing (UAT) and verifying performance, reliability and fault tolerance issues.
• Support deployment stabilization through execution of end-to-end testing.

Greenway Medical Technology (Consultant)

Senior Quality Assurance Analyst

• Attended project initiation meetings with senior management to assess client’s business needs, dependencies and constraints.
• Established a close working relationship with the Product Team, Product Managers, Design Architects, Business Analysis and Software Engineers to review the product requirements for Greenway Medical Technology flagship application.
• Reviewed and analyzed complex functional requirements and design, translate them into test cases, and prepared a detailed test plan utilizing knowledge of the functional application.
• Solely responsible for all testing of enhancements and bug fixes in the suite of fifteen existing systems.
• Responsible for working with internal and external clients on test plans and communication of the test execution and results.
• Performed test case reviews with Business Analysts and Development Team.
• Performed manual testing, using SQL, to evaluate the application data flow.
• Ensured all test environments worked correctly prior to entry: Tracked any new changes to the environment.
• Responsible for the execution of test cases.
• Participated in regular project meetings with the Development team to discuss system bottlenecks and possible solutions.
• Communicated test results, issues and risks to project team members, project managers and IT management.
• Performed (UAT) User Acceptance Testing to ensure that the system/process meets the essential User Requirements.
• Provided leadership to more junior testing staff and performance assessment feedback to the QA Manager.
• Monitored defects in HP Quality Center from discovery to closure throughout the Solution Development Life Cycle.
• Analyzed and identified the root cause of anomalies encountered by reviewing log files, Database tables, etc. Work with developers to resolve issues found.
• Organized and record detailed test results; provides reports of results and project status at weekly Product Management meetings.

Catlin Insurance Company

Lead Quality Assurance Analyst

• Represented Quality Assurance in the customer requirements meetings to understand the system design, functionalities, constraints and how they are to be incorporated into the testing efforts.
• Prepared Test Plans based upon Business Requirements Document (BRD) and developed Test Cases and Test Procedures.
• Created test cases for FDR to perform Integration tests and to validate the integrity of the accounts built on FDR.
• Performed Functionality Testing, Integration Testing, Unit Testing and System Testing.
• Created traceability matrix and executed test cases for each Business Units Workflows.
• Organized and conducted formal Test Plan and Test Case reviews.
• Managed and oversee projects defect tracking meetings.
• Conducted live production testing.
• Conducted test on new software releases, components/modules, design changes for impact on end to end performances and Forms and Declarations (DEC) Pages.
• Worked closely with the development team to ensure all software fixes are tested and did not adversely affect existing code.
• Executed User Acceptance Testing to validate the functionality and performance of the product prior to its release to the customers.
• Performed various management activities by analyzing and verifying test results, provided metric and status reports to senior management.

Thomson RIA/Tax Partners (Consultant)

Senior Quality Assurance Analyst/ Test Engineer

• Participated in the testing of the software for the financial Content Management System to ensure the highest level of quality.
• Duties included researching System Test requirements for the Legacy Special Services application.
• Responsible for the development of system test cycles and test cases for the TRACS Content Manager (.NET, C#) application.
• Responsible for the organization and management of the TRACS Content Manager testing effort.
• Worked one on one with the client(s), Business Analyst and development staff to identify and resolve software issues found during pre-release reviews and during active testing.
• Plan and scheduled test activities to ensure functional, system, integration, and technical specifications.
• Organized and conducted formal test review sessions covering all test strategy, test plans test cases and test results documents.
• Responsible for providing project feedback to test management on all aspects of the project.
• Published System Test Plans and Test Case documents for global review and approval.
• Performed regression testing and create test scenarios for user acceptance testing (UAT).
• Worked with the development teams investigating and correcting software bugs and deficiencies based on the testing results.
• Served as a SME (Subject Matter Expert) for Content Manager’s data management application and liaison with the Content Manager Implementation department.
• Created and maintained user “How To” manual and assist in training users on new and modified system functionality.

The Hartford (OMNI) Insurance Company

Integration Analyst

• Performed functional and regression testing for a WEB based Auto Insurance applications that is designed for more than 400 of The Hartford’s field agents.
• Executed system tests on the core components for Electronic Business Center/Quote (EBC/QTI) to Issue application using HP QuickTest Pro, TestDirector, PVCS and SQL.
• Tested applications designed in MS Windows, Visual Basic, HTML, XML, Java, C/C++, SQL Server.
• Responsible for reviewing the system requirements and product specification to ensure product quality, completeness and accuracy of the documentation provided.
• Developed, tested and maintained test cases for The Hartford Insurance EBC/QTI Application.
• Verified that features and functionality of rating, GUI updates and enhancements for the company's substandard personal auto insurance line met the business objectives by creating testing requirements and performing positive, negative and regression testing.
• Led test activities on application under test including supervising test activities, executing tests and scheduling review of test results.
• Interacted with web developers, database administrations, product managers and operations personnel​ to clarify any design issues, integration requirements and other operational issues.
• Identified and documented product functionality anomalies across multiple releases within PVCS and interact with Developers to isolate and resolve issues. Fixed and validate bugs fixes.
• Assisted in development of test strategies for internet application.
• Conducted training seminars for management staff on software testing quality assurance principles.

Scrum Alliance, Atlanta, GA

Certification, Certified Scrum Master

Kingsborough Community College, Brooklyn, NY

Associate in Applied Science, Accounting

Baruch College, City University, New York, NY

Bachelor of Business Administration, Accounting