District General Manager
January 2013 — Present
Responsible for leading a geographic district of approximately 21 H&R Block retail tax offices. Recruits and hires seasonal district associates, providing coaching, development, and performance management to direct reports. Manages office leaders and holds them accountable for coaching, development, and performance management of office associates. Provide the leadership and direction to instill a client-focused culture throughout the district, resulting in increased client retention and client satisfaction. Responsible for accelerating business growth through implementation of business plan, marketing, and identification of growth opportunities. Effectively manages labor to ensure maximum productivity and profitability.