November 2012 — Present
Proto Partners is a customer experience consultancy that helps organisations translate customer insights into profitable business opportunities.
Our purpose is to enrich the lives of every Australian, one customer experience at a time.
Many leading organisations have sought out to better understand their customers. Here are just some of the clients we have worked with:
Chartered Accountants Australia and New Zealand
Sydney Olympic Park
Proto Partners helps organisations understand, communicate and deliver what is most important to their customers. We do this by immersing ourselves in customers' lives, and combining business and design thinking to align organisational goals with customer needs.
Some of our services include:
Customer Journey Mapping
Idea Generation and Prioritisation Mapping
Service Themes and Principles
Customer, Staff and Stakeholder Interviews
Immersion, Observation and Shadowing
for more information see: www.protopartners.com.au