Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Leandro Dias

Leandro Dias

Program Manager

arvato Finance

Dublin

Digital Operations Program Manager (on site with Microsoft)

Message

9

Followers

MENU ☰

arvato Finance

Program Manager

• Contributor and reviewer of functional spec and technical spec documents.
• Identifying operational/management processes impacted by project and agree/document To-Be.
• Defining processes and coordinating/monitoring execution of any pre-RTM processing.
• Drafting process documents and process flows.
• Work closely with Microsoft and BPO Management on Digital Supply Chain ad hoc projects
• Contributing and identification of customer support scenarios and forecast.
• Preparing and delivering training to the BPO team supporting the project.
• Principal Subject Matter Expert post RTM.
• UAT execution – execute portion of scripts alongside UAT team and ad hoc testing.
• Conduct Build Verification Test (BVT) for stability sign-off and perform Quarterly Release System Testing.
• Coordinating revenue reconciliation at month-end
• Managing the on-board of new manufacturing companies on Microsoft Digital Supply-Chain model

Career medium 03
Career
Career medium 02

arvato Finance

Business Analyst (on site with Microsoft)

• Contributor and reviewer of functional spec and technical spec documents.
• Fit-Gap and Process Adjustment
• Process and Procedures Documentation
• Prepare ‘knowledge base’ articles to support query management and drive approval by Microsoft and other Stakeholders.
• Business Process Architect - designed process flows for required operational process
• Act as an Account Manager, supporting Global Management Team, to help Partners get on-board successfully, by providing language support, training them on implementation of new projects, business processes and ensuring that they comply with mutually agreed dates for readiness.
• UAT execution – execute portion of scripts alongside UAT team and ad hoc testing.
• Conduct Build Verification Test (BVT) for stability sign-off and perform Quarterly Release System Testing.
• Tailor FAQs / Job Aids / Standard Responses.
• Act as “filter” for escalations between support team and upper tiers, translating technical information to non-technical audiences
• Prepare training plan for Arvato teams and deliver training.
• Resolve complex operational issues and customer queries
• Work closely with Microsoft and BPO Management on ad hoc projects
• Identify and implement process improvements (quality maintenance)
• Ensure SLA´s are achieved and client expectations are met and exceeded
• Mentor and coach new hires and team members

Career

Infomark

Readiness Analyst

Lean Six Sigma - Green Belt

Green Belt, Project Management

Lean Six Sigma

Yellow Belt, Project Management

Udemy

Workshop, Operations Management

Udemy

Level 2, SQL