December 2013 — Present
• Contributor and reviewer of functional spec and technical spec documents.
• Identifying operational/management processes impacted by project and agree/document To-Be.
• Defining processes and coordinating/monitoring execution of any pre-RTM processing.
• Drafting process documents and process flows.
• Work closely with Microsoft and BPO Management on Digital Supply Chain ad hoc projects
• Contributing and identification of customer support scenarios and forecast.
• Preparing and delivering training to the BPO team supporting the project.
• Principal Subject Matter Expert post RTM.
• UAT execution – execute portion of scripts alongside UAT team and ad hoc testing.
• Conduct Build Verification Test (BVT) for stability sign-off and perform Quarterly Release System Testing.
• Coordinating revenue reconciliation at month-end
• Managing the on-board of new manufacturing companies on Microsoft Digital Supply-Chain model