Hiring & Retention Manager
November 1998 — Present
1998 - 2000 Home based medical transcriptionist. Typed for several multi-specialty clinics and acute care dictations. Accuracy ratings consistently 99 - 100%.
2000 - 2003 QA Editor - edited acute care and multi-specialty clinics.
2003 - 2006 QA Supervisor - maintained weekly schedules for editors, helped with editing questions and problems, completed MT audits, sent MT and editor feedback, new MT and editor training and mentoring.
2006 - 20112 - Hospital MT Supervisor. Oversaw MT Schedules for 60+ transcriptionists, performed audits, sent feedback, assured account turn around time was met daily, installed software for new MTs/editors, performed software training, account training, and mentoring for new MTs/editors. Worked closely with clients to resolve problems and answer questions and maintained a good repore with clients. Weekend on call duties include ensuring adequate MT and editor coverage and corresponding with clients if needed.
2012 - Current Hiring and Retention Manager. Responsibile for recruiting, position advertising, job correspondence, sorting resumes, grading tests on the testing site, interviewing, hiring, software installation, and training. Follow up with MTs regarding performance issues, failed audits, MTs who do not not work as scheduled, and terminations. Create and send out monthly newsletter. Weekend on call duties include ensuring adequate MT and editor coverage, editing, and corresponding with clients if needed.