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Laurie McCowan

Laurie McCowan

Augusta, Georgia. 30909





Professional Nana


In June of 2011 I retired from Progressive Insurance to help my Daughter with her children due to her Husband being a professional baseball player.
I have enjoyed doing this! Her children are now 3,4 and 5 years old and I would like to go back to work helping others.

Career medium 03


Claims Represnentative

Successfully completed training to be a certified Claims Representative.
Responsibilities included documenting claims, determinine liability and damage, assess total loss and payouts according to insurers limits.
Promoted to CAT team. Given the opportunity to help those most in need. Managing a claim from beginning to end.
I have stellar organizational and multi tasking skills. I was able to utilize my sales and knowledge of the Progressive product to effectively address and resolve any and all customer concerns.
I was proficient in seeing a claim through to close in a timely manner with results that exceeded our customer and Progressives requirements.



Sales Representative

Sales Representative. Coming from Services at Progressive, I had the opportunity to utilize my customer service skills and knowledge in the sales arena. I earned Top Performer awards in 15 of 19 months by making my customers my top priority. Promoted to Claims Representative in Grand Junction.

Career medium 01
Career medium 06


Services Representative

Successfully completed training and received my license after passing P&C test on first attempt.
Serviced existing policies focusing on retention and outstanding customer service.
Promoted to Sales to first "blended" employee.


Continental Airlines

Gate, Ticket Agent, Sales, reservations

Positions held include Reservations agent, Customer Service agent at ticket counter and gates.
Sales Manager for 30 travel agencies in the New York, Pennsylvania and Washington DC areas.
Responsible for generating 5 million in revenue annually. Exceeded revenue goal each year earning
Top Performer awards annually.

West Valley College

AA, General