ACS - Dept. 125, E Concourse
June 2009 — Present
I am currently working on E Concourse. My primary job is to meet arriving flights and dispatch Domestic and International flights secure and on time, while developing a relationship with passengers. Relaying information to the passengers and offering assistance to them while maintaining a safe and professional manner at all times. I have experience in the Landside operations and F. I. S., I am jetbridge qualified and have been selected to work on a team to train others for driving jetbridges and dispatching flights. Also, I am trained to take charge in emergency situations and follow Delta's protocol. I am very proficient in the day to day operational needs as an ACS agent. I have been selected to perform duties as PSA on various occasions for operational needs and I have worked on numerous projects;
~ Poor Performing Flights Team- Leading the team and assisting on multiple flights that have developed as a poor performer, those that have been consistently delayed on departure. Meet the challenge to bring these flights back to an on time departure.
~ Joint Venture Flight Team- Leading the departure team and assisting to ensure these flights depart on time and secure. Help to keep Delta's good name with that joint project.
~ Have been chosen for TDY in Seattle, WA, three week stay to assist in operational needs.