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Lauren Williams

Lauren Williams

Small Business Sales and Service Representative

Robert Half

Customer Care Representative

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Robert Half

Small Business Sales and Service Representative

Answer calls in from an inbound call queue.
Assess business needs and create recommendation for service improvements based on customer care call.
Meet monthly sales quota.
Implements extensive product knowledge and telecommunication terms so that the customer can understand how it would work in their world.
Resolve customer issue with a one call close if sale or not.
Troubleshoot customer issue to determine problem and who/what would resolve whether technical or billing.
Issue customer credits/billing disputes and corrections.
Respond to customer emails and escalations.

Career medium 06
Career
Career medium 02

Fairfield Residential

Leasing Consultant

Generate ways to provide and maintain potential residents for the property.
Meet leasing and renewal goals by providing exceptional customer service to prospects and current tenants.
Focus on the current conventional leasing market in the area by conducting surveys to other communities nearby.

Career

Sprint Preferred Retailer

Wireless Expert

Serve as the liason between the customer and the wireless carrier (Sprint).
Marketed the store location, products, promotions, and services to drive traffic and sales.
Met montly sales goals including plan add ons, additional lines or service, and accessories.
Conducted weekly audits of inventory, paperwork and contracts to the wireless carrier's expectations.

Career medium 06
Career
Career medium 02

Best Buy Mobile

Assistant Manager/Sales Lead

Give customers a personalized experience
Handle and perform all aspects of the sale
Set store up according to merchandising kit and instructions
Maintain, communicate, and constantly develop product knowledge
Assist the Manager in overall store operations

Career

Jim McGuire Photography

Studio Intern

Tend to client needs during shoots
Assist with lighting set ups
Conduct product shoots for commercial clients
Assist during video shoots
Keep order and maintain professional appearance in studio

Career medium 01
Career
Career medium 02

Bath and Body Works

Sales Associate

Provide customers with a unique experience based on their needs
Must be knowledgeable of products, their use, ingredients, and how they work together
Replenish product on the sales floor and in the backroom while processing shipment
Process point of sale transactions

Career

American Campus Communities

Leasing Assistant

Provide information about apartment complex (tours, phone calls, etc)
Submit information about potential residents into an online database
Connect with residents (through activities and office visits)
Supervise and clean the clubhouse
Conduct background checks on potential residents
Assist and operate administrative duties in the absence of a leasing manager

Career medium 03
Career

Maggie L. Walker Governors School

Advanced High School Diploma with Honors ans Governors School, Honors

University of North Carolina at Charlotte

Bachelor’s of Fine Arts (BFA), Art; Photography