Small Business Sales and Service Representative
October 2014 — Present
Answer calls in from an inbound call queue.
Assess business needs and create recommendation for service improvements based on customer care call.
Meet monthly sales quota.
Implements extensive product knowledge and telecommunication terms so that the customer can understand how it would work in their world.
Resolve customer issue with a one call close if sale or not.
Troubleshoot customer issue to determine problem and who/what would resolve whether technical or billing.
Issue customer credits/billing disputes and corrections.
Respond to customer emails and escalations.